At xivstorage, we provide liquidation pallets sourced from overstock, shelf pulls, and customer returns. Please read our warranty policy carefully to understand what is and is not covered.

Warranty Coverage

All liquidation pallets sold by xivstorage are sold as-is. Due to the nature of liquidation merchandise:

• Individual items may have varying conditions (new, like-new, or used)

• Some items may have minor cosmetic defects

• Functionality is generally as expected, unless otherwise noted in the product listing

Because of these factors, xivstorage does not provide a warranty on individual items within a pallet, unless explicitly stated in the product description.

Limited Warranty Exceptions

In rare cases where a pallet is significantly damaged or missing items beyond what was disclosed in the listing, customers may be eligible for a return or refund.

Warranty Duration

xivstorage does not offer traditional product warranties. Any applicable coverage is limited to:

• Returns requested within 30 days of delivery

• Refunds processed within 10 business days after the return is received

What is Not Covered

This policy does not cover:

• Resale value or business profit loss

• Minor cosmetic damage or wear consistent with liquidation merchandise

• Items used, sorted, or removed from the pallet prior to reporting issues

Contact for Issues

If you believe your pallet is eligible for a return or refund under this policy:

1. Contact our support team within 30 days of delivery

2. Provide photos and a description of the issue

3. Follow the instructions provided for return or resolution